1) Applications
These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling. If the hirer is a company, group etc and individual must be named as a responsible person. The hirer is responsible for all actions and decisions of passengers on board including any additional costs incurred, whether or not they travel with the party. The company can only accept instructions from the hirer. If the hirer is not travelling a representative must be chosen and the company informed prior to hire and a contact number given.

2) Quotations
Quotations are given on the basis of information provided by the hirer. The route used is at the discretion of the company, unless particularly specified by the hirer, in which case it will be clearly shown on the confirmation in writing (normaly by email).

3) Use of Vehicle
The hirer cannot assume use of the vehicle between outward and return journey, nor to remain at destination for hirers use unless previously agreed with the company and confirmed.

4) Route and Time Variation
The company reserves the right to levy additional charges for additional mileage or time than that agreed, as all quote done on a time and milage involved basis. The vehicle will depart at times agreed by the hirer, it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for losses incurred by passengers who fail to follow hirer’s instructions

5) Waiting Time
On Journey's after 20:00 the Minibus will only wait up to 30minutes after the agreed pick up. after this a further charge of £2 every 5 minutes will be charged.

6) Drivers Hours
The hours of operations for the driver are regulated by law. Neither the hirer or passenger shall delay or interrupt the journey in such as way that the driver is breaching regulations. If a breach occurs the hirer is responsible for additional costs incurred. (see section 4)

7) Seating Capacity
At the time of booking the legal seating capacity will be specified. The hirer must not load the vehicle beyond capacity, as no standing is allowed on any on our vehicles.

8) Conveyance of Animals
No animals(other than guide dogs notified to the company in advance) may be carried on a vehicle with out prior written agreement from the company.

9) Confirmation
Normally, written confirmation by the company is the only basis of acceptance of a hiring or subsequent alterations, This is normaly done by email and recorded by the company.

10) Payment
Payment must be paid in full before the start of the hire unless otherwise agreed by the company or a credit facility already exists. Accepted forms of payment are Cash, Cheques, BAC's Transfers & Card Payment. If paying by cash this needs to be agreed by the company and MUST be paid on the outward journey for the WHOLE booking.

11) Deposit
Unless invoice payment is agreed A deposit of £50 will be required at the time of booking, if this deposit is not paid within 4 days the company reserves the right to cancel the booking and accept other bookings.

12) Cancellation by Hirer
If the hirer cancels, the following scale of charges will apply:

Up to 14 Days before DATE of hire - No Charge
Under 14 & Up to 48 hours before the DATE of hire - £50
Under 48 hours before the DATE of hire - Full Charge.

13) Cancellation by the Company
In the event of circumstances beyond the company’s control e.g. civil unrest, strikes, police road closures, terrorist attacks etc (including adverse weather and road conditions) or in the event of the hirer taking any action varying agreed conditions unilaterally the company may, by returning all money paid and without further liability cancel the contract.

14) Vehicle to be Provided
The company reserves the right to provide a larger vehicle than that specified unless specifically instructed not to do so. In such circumstances no additional charges will be levied. The company reserves the right to substitute another vehicle (including those of other operators) for all or part of hiring subject to substitutes being of equivalent value.

15) Breakdowns and Delays
The company gives its advice on journey time in good faith. However as a result of breakdown, traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than expected and in those circumstances the company will not be liable for loss or inconvenience caused to the hirer.

16) Passengers Property
Vehicles are subject to restrictions on carrying luggage for safety reasons. The hirer accepts that the driver shall be the sole judge as to whether or what extent passenger’s property is carried. Large items may not be able to be carried and the hirer should notify the company in advance of any requirements. The company accepts personal property of the hirer and their passengers on the understanding that it will take all responsible steps to avoid loss or damage. The hirer should notify the company or the driver if items of exceptional values are to be carried. It is the hirer’s responsibility to minimise risk of loss when property is left unattended.

17) Conduct of Passengers
The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger from the vehicle whose, behaviour prejudices safety. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire, Any Soiling of the vehicle will be valeted and charged at cost. Please note: Where the hire is to a sporting event, the hirer should be aware of legal requirements relating to the alcohol and the conditions of entry to race courses and stadiums etc. The company can provide details of restrictions upon request.

18) Complaints
In the event of a complaint the hirer should seek a solution at the time from the driver or company. If a remedy has not been provided, complaints should be submitted in writing to the Operations Manager within 7 days of terminations time of hire.

19) Posters or Notices
No bill poster or notice is to be displayed on any vehicle without the consent of the company and this will be mentioned in the email confirmation, If agreed.

20) Refreshments & Alcoholic drinks
Other than on a vehicle fitted expressly for that purpose food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle with out prior consent from the company.

21) Refunds
In the event of the failure of the company to provide the booked service any refund will be limited to the amount paid for the hire.

These terms & conditions may be changed at anytime to comply with the law.